Inspire Light Shows Terms and Conditions
Legal Disclaimer for First Light Imagery LLC dba Inspire Light Shows
Your use of this site and/or any of the products or services offered on our site (collectively, the “Services”) is subject to these Terms and Conditions of Use (these “Terms”). We may modify these Terms at any time without notice to you, but by posting revised Terms on our sites. Your use of our site constitutes your binding acceptance of these Terms, including any modifications that we make.
You understand that fees associated with the creation of sequences and STL files are for labor services only. Inspire Light Shows does not sell music, videos, software or images found on the internet. You are solely responsible for owning any rights to the necessary media previously described that may be copyrighted.
Personal Use Only
All sequences, 3D printed parts and STL files available from Inspire Light Shows are intended solely for personal home use and may not be used for commercial purposes whatsoever. Commercial licenses from Inspire Light Shows are available and interested parties should contact us for more information regarding the issuing of commercial licenses. You may not share, sell, trade, repackage or redistribute any sequence, sequence effects, 3D printed parts, or STL files purchased from Inspire Light Shows in part or in whole. Effects from a sequence may be copied and used in your own sequence so long as it is for your own personal use.
STL Files
STL files are intended solely for your own personal home use and may not be used for commercial purposes. Your purchase or free download of one of our products constitutes our granting to you of a non-exclusive, non-sublicensable, non-transferable license to download and access that product for the purpose of your own personal use and reference, and 3D print or otherwise convert the product to physical form for your own private use. For the avoidance of doubt, you shall not copy, re-sell, sublicense, rent out, share, post to any website or otherwise distribute any of our products, whether modified or not, to any third party or any individual. This includes both the digital file and the 3D printed physical product created from the digital file. This means that you must print the file or files yourself, on your own private printer, and under no circumstance may you have someone else or another business print the parts for you. The products, whether modified or not, and all intellectual property of Inspire Light Shows are and shall at all times remain our sole and exclusive property. You agree that under no circumstances, whether the product has been modified or not, shall you have or attempt to claim ownership of any intellectual property rights or copyright in the product.
Shipping Policy
Our goal is to get your order shipped as quickly as possible. 98% of orders, including made-to-order items, ship within 3 to 5 business days, with many shipping in 1 to 3 business days. If we anticipate processing times exceeding these timeframes, the most up-to-date estimated processing time will be displayed in a banner at the top of the website.
Shipping rates and available services are calculated in real time at checkout. You can select the carrier and service that best fits your needs from the available options.
Shipping transit times provided by the carrier are estimates and are not guaranteed. Actual delivery times may be affected by weather, carrier delays, transportation issues, service interruptions, or other circumstances beyond our control.
Please note that selecting an expedited shipping service does not move your order ahead in our processing queue. Expedited shipping only determines the carrier service used once your order has been processed, packed, and shipped. If you need an order by a specific date, please take our processing time into account when selecting your shipping service.
Delayed, Lost, or Missing Packages
Once an order has been shipped, delivery is the responsibility of the carrier selected at checkout. Tracking information is provided for all shipments, but occasional delays or gaps in tracking can occur.
USPS Ground Advantage is generally less consistent than the other services we offer and may occasionally experience extended delays while a package continues to show as in transit. If you select a USPS service and your package is delayed or appears to be lost, we must follow USPS’s claim process before sending a replacement. USPS does not allow us to file a claim for a missing package until 15 days after the package was mailed. Therefore, replacement items will not be sent for a USPS shipment until the 15-day claim period has passed.
For UPS shipments, we may initiate a carrier investigation when appropriate. The timing of replacement orders for packages confirmed as lost will be handled on a case-by-case basis.
International Shipping
We offer shipping to Australia and Canada. If you’re outside of Canada or Australia, please contact us to determine availability. International shipping is not calculated at checkout and will be invoiced separately after purchase, but we are happy to provide an estimate before purchase if you contact us. In the event additional taxes, tariffs, customs fees, import duties, brokerage fees, or other charges are due, these costs are the responsibility of the customer. The buyer is responsible for complying with all applicable import requirements and for payment of any charges assessed by the destination country, customs authorities, or shipping provider.
Cancellation Policy
All orders are automatically processed on our secure merchant processor as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge once payment has occurred. We strictly adhere to the following cancellation policy:
If you cancel your order BEFORE it has been shipped, you will be assessed a 10% cancellation fee before credit is issued.
If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above – including restocking, cancellation and other applicable fees.
Return Policy
All digital orders including sequences and 3D STL files are final. No returns, exchanges or store credit will be allowed once the product is downloaded. If you experience any issues with downloading our digital products please contact us for assistance.
Physically shipped orders such as 3D printed parts may be returned only if the product they are intended for is not discontinued by the original vendor and must be within 30 days of delivery. (Example: Returns are not allowed on the original versions of the Gilbert Engineering Mini Trees as those are no longer produced by Gilbert Engineering as well as controller mounts for controllers that are no longer in production) All returns are subject to a 20% Restocking Fee and must have prior return authorization. You as the buyer are solely responsible for the cost of return shipping and must ensure that the parts are well packaged and protected from damage. If upon receipt of a return there are damaged or broken parts, the replacement cost of those parts will be deducted from any return credit on top of the 20% restocking fee. Clearance and imperfect items as well as any custom made parts are not not returnable.
Order Discrepancies
Our policy is that all order discrepancies such as broken parts, missing parts and incorrect parts must be reported to us within 30 days of receiving your package. Please contact us and provide your order number and a brief explanation of the issue. Inspire Light Shows will correct the problem at no charge and will pay for any return shipping. If a discrepancy is brought to our attention after 30 days of receiving your package, the customer will be responsible for the costs of any replacement parts and shipping.
If a part is found to be defective though reasonable use we will offer a replacement part or parts. We cannot be responsible for drops, misuse, abuse or exposure to high UV radiation. 3D printed parts have a limited lifespan and are printed from PETG plastic. They are somewhat flexible and have some UV resistance. Repeated use and UV exposure will slowly weaken the part and may lead to failure. This is considered normal. Most parts last many seasons, but they are intended for short term seasonal use only. On smaller parts such as roof clips, gutter clips and vinyl siding clips, it is normal to have a small number of failures and it is always recommended to have a handful of spares.
Exchange Policy
Exchanges are treated like returns and must be returned within 30 days with prior authorization before sending back the product. As with returns, clearance and imperfect items as well as any custom made parts are not not returnable.
Chargeback Policy
By utilizing Inspire Light Shows’s products or services, you agree to our Chargeback Policy, which stipulates that chargebacks should only be initiated after attempting to resolve issues through our customer support channels. We encourage you to contact us at through the contact form on the website or through the email address listed on your order confirmation to address any concerns before pursuing a chargeback. Unauthorized transactions should be reported promptly for investigation. If a chargeback is initiated without following our dispute resolution process, a chargeback fee may apply to cover associated costs. We are committed to fair dispute resolution and prohibit false claims; initiating chargebacks with fraudulent intent may result in legal action. This Policy is subject to change, and your continued use of our products or services after any updates constitutes acceptance of the revised terms. If you disagree with these terms, please cease using our products or services immediately
Indemnification
You agree to indemnify and hold harmless Inspire Light Shows (“Company,” “we,” “our,” or “us”) from any claims, losses, damages, liabilities, expenses, and costs, including attorney’s fees, arising out of or in connection with your use of Inspire Light Shows. By accessing or using the Website, you agree to indemnify and defend Company, its officers, directors, employees, agents, affiliates, successors, and assigns, from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including attorney’s fees) arising from or related to:
- Your use of the Website.
- Your violation of these Terms of Service.
- Your violation of any third-party rights, including but not limited to intellectual property rights, privacy rights, or contractual rights.
Inspire Light Shows reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such case, you agree to cooperate with Company in asserting any available defenses. You agree to promptly notify Company of any third-party claims related to your use of the Website, and you shall not settle any such claim without the prior written consent of Company. The indemnification obligations set forth in this section shall survive the termination or expiration of these Terms of Service and your use of the Website. Under no circumstances shall Company be liable for any indirect, incidental, consequential, special, or exemplary damages, arising out of or in connection with your use of the Website. This Indemnification section shall be governed by and construed in accordance with the laws of the state of Colorado, U.S.A., without regard to its conflicts of law principles. By using the Website, you acknowledge that you have read, understood, and agree to the terms of this Indemnification section as part of the overall Terms of Service. If you do not agree to these terms, you must discontinue your use of the Website immediately.
Questions
If you have any questions about the Terms and Conditions or if your situation is not listed here, please contact us.